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Career Center



Job Seekers, Welcome to Regulatory Career Connections
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Michigan State University

East Lansing, Michigan

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Fred Hutchinson Cancer Center

Multiple Locations, Washington

University of Utah

Salt Lake City, Utah

IEHP

RANCHO CUCAMONGA, California

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CHRISTUS Health

Corpus Christi, Texas

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CHRISTUS Health

Beaumont, Texas

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Childrens Health

Dallas, Texas

Ossium Health

Indianapolis, Indiana

University of North Carolina Wilmington

Wilmington, North Carolina

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Kindred Hospitals

Dayton, Ohio

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Kindred Hospitals

Indianapolis, Indiana

The Henry M. Jackson Foundation for the Advancement of Military Medicine

Bethesda, Maryland

City of Hope

Duarte, California

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CHRISTUS Health

Texarkana, Texas

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CHRISTUS Health

Corpus Christi, Texas

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County of Sonoma

Santa Rosa, California

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Mass General Brigham

Somerville, Massachusetts

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Contact Center Quality Assurance Specialist
Job SummaryResponsible for completing audits and reviews of incoming and outgoing telephone calls and follow-up work to ensure HIPAA and departmental standards are met. Responsible for activities involving employee and departmental quality, including compliance with the applicable customer service and scheduling results through detailed audit reviews.Job DutiesDevelops and modifies quality assurance monitoring forms and documents.Maintains employee audit logs.Performs quality reviews of randomly selected telephone calls to facilitate employee standard of performance.Performs quality reviews of randomly or focused scheduled appointments to facilitate adherence to guidelines and expectations.Compiles, tracks and analyzes area-


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