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CHRISTUS Health

Shreveport, Louisiana

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AdventHealth

Land O' Lakes, Florida

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University of Illinois Urbana-Champaign

Champaign, Illinois

Inspira Health

Mullica Hill, New Jersey

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Kindred Hospitals

Indianapolis, Indiana

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American Health Care Association and National Center for Assisted Living

Washington, D.C.

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Kindred Hospitals

San Diego, California

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CHRISTUS Health

Texarkana, Texas

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CVRx, Inc.

Minneapolis, Minnesota

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AdventHealth

Altamonte Springs, Florida

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Mount Sinai Health System

New York, New York

Tower Health

West Reading, Pennsylvania

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MultiCare Health System

Olympia, Washington

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CareOregon

Portland, Oregon

Tower Health

West Reading, Pennsylvania

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Banner Health

Phoenix, Arizona

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AdventHealth

Overland Park, Kansas

Kaiser Permanente

Santa Rosa, California

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Kindred Hospitals

Arlington, Texas

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Kindred Hospitals

Northlake, Illinois

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Kindred Hospitals

Franklin, Tennessee

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Contact Center Quality Assurance Specialist
Job SummaryResponsible for completing audits and reviews of incoming and outgoing telephone calls and follow-up work to ensure HIPAA and departmental standards are met. Responsible for activities involving employee and departmental quality, including compliance with the applicable customer service and scheduling results through detailed audit reviews.Job DutiesDevelops and modifies quality assurance monitoring forms and documents.Maintains employee audit logs.Performs quality reviews of randomly selected telephone calls to facilitate employee standard of performance.Performs quality reviews of randomly or focused scheduled appointments to facilitate adherence to guidelines and expectations.Compiles, tracks and analyzes area-


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