SUMMARY:

Develops, coordinates, and directs the implementation of the Quality Performance Program.  Leads the Performance Improvement (PI) program and communicates quality and PI activities throughout the organization.  Is responsible for the design, implementation, and on-going maintenance of quality programs. 

ESSENTIAL FUNCTIONS:

Participates in organizational quality planning and takes ownership of implementation of strategic activities that fall within quality domains.

Ensures organizational alignment with TMC’s quality standards.

Provides expert guidance and support to the organization by working with the quality team to identify opportunities for competency development and performance improvement and achieves improvement results.

Areas of responsibility include quality, abstractors, quality analysts, and PI. 

Oversees PI activities.  Assists with or facilitates activities to continuously improve quality and operation performance within TMC Healthcare.

Develops an overarching PI strategy and collaborates with leaders and staff in the implementation of this strategy.

Effectively manages staff; interviews, hires and trains; evaluates employee performance; addresses performance problems as appropriate; delegates work assignments effectively.

Oversees assigned budgets, including projections and reconciliation; understands implications of TMC business decisions on bottom line and manages activities to produce results to support business decisions.

Adheres to and supports team members in exhibiting TMCH values of integrity, community, compassion, and dedication. 

Adheres to TMCH organizational and department-specific safety and confidentiality policies and standards.

MINIMUM QUALIFICATIONS

EDUCATION:  Bachelor’s degree required. Master’s degree preferred.

EXPERIENCE:  Seven (7) to ten (10) years of quality experience or demonstrated clinical/quality improvement results in an acute care setting.  

LICENSURE OR CERTIFICATION: Certified Professional in Healthcare Quality (CPHQ) required.  Certification or advanced training in PI tools is preferred.

About Tucson Medical Center

Tucson Medical Center, licensed at more than 600 beds, has been Tucson’s locally governed nonprofit regional hospital since admitting its first patient Nov. 9, 1944. TMC is Southern Arizona’s leading provider for emergency care and pediatric care (including Tucson’s first Pediatric Emergency Department), with intensive care units for adults, children and newborns. Other specialty areas include women’s, maternity, cardiac care, orthopaedic, neuroscience, hospice, surgical and vascular care. We earned The Joint Commission's Gold Seal for Hospital Accreditation by demonstrating continuous compliance with the commission's performance standards. Key collaborations include our alignment with Abacus Health, a Southern Arizona accountable care organization; membership in the Mayo Clinic Care Network; and partnership in the Southern Arizona Hospital Alliance. Additionally, TMC Health has a joint venture with El Rio Health in creating the innovative, integrated health centers HealthOn Broadway and HealthOn University. TMC is also committed to empowering patients to be active partners in their care and has a robust wellness outreach program, including at TMC for Seniors at the Palo Verd...e Campus. Southern Arizona's locally governed nonprofit health system, TMC Health, is the corporate entity that includes Tucson Medical Center; TMC Rincon, TMCOne primary and specialty care practices; Benson Hospital, Northern Cochise Community Hospital and their affiliates.

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Connections working at Tucson Medical Center